PRIVACY AND SECURITY

This Privacy and Security Policy explains what happens to your personal and/or payment card information when you visit or purchase items from the the www.lntkids.com website or via mail order and the measures which have been implemented to safeguard it, in addition to your right of inspection under the Data Protection Act, 1998.

All references to "we", "us" and "LNT Kids" denote the LNT Retail Group which has a registered office at 145-157 St John Street, London EC1V 4PY, United Kingdom.

• PRIVACY

  All personal information that you provide to us or is available otherwise on public registers, is kept on a secure server in accordance with guidance issued by the Data Commissioner's Office and will be treated as confidential.

  
  

  Use of Your Data

  Personal data is defined in EU directive 95/46/EC as any information relating to an identified or identifiable natural person ('data subject') who can be identified, directly or indirectly, in particular by reference to an identification number

  
  We use Your information only for the following purposes: • Processing Your orders, including despatch, payment and returns; • To prevent or detect fraud or abuses of Our Website; • To enable third parties to carry out technical, logistical or other functions on Our behalf; • For statistical or survey purposes to personalise and improve this Website and its services to You; • To serve Website content and advertisements to You; • To administer this Website; You agree that You do not object to Us contacting You for any of the above purposes whether by telephone, e-mail, fax or in writing. You sign up for HNews when You enter Your details and click on the submit button. You consent to receive marketing communications from Us by signing up to Our email newsletter, You consent to receive information from Us about products, promotions or special offers which We feel may be of interest to You. These may be sent by e-mail. When You place an order through the checkout either as a guest or as a new customer by ticking the sign up box You consent to receive information from Us about products, promotions or special offers which We feel may be of interest to You. These may be sent by post, e-mail or telephone. The sign up box will be ticked by default. If You do not wish to receive direct marketing communications from Harvey Nichols You must un-tick the sign up box. You may unsubscribe directly from Our newsletter via the unsubscribe link provided for You in all e-mails we send or by telephoning our Web Customer Services team on 0845 604 1888. Overseas customers should call +44 160 466 2788. You agree that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide Your Personal Information and /or User Information, We are entitled do so. How do We define 'Data'? Data is any Personal Information that You provide to Us and which is recorded and used by Us and by which You can be identified. What sort of Data do We collect about You? When You shop on this Website, We will ask You to input and we will collect Personal Information from You such as Your name, e-mail address, billing address, delivery address, telephone number(s), product selections, credit/debit or other payment information and a password. Optionally we may ask You for Your Date of Birth which may be used to identify You if You wish to make changes to Your account or Your Order by telephone. We may also collect, and Our third party providers of advertisements and content may collect, information about where You are on the internet (e.g. the URL You came from, IP address, domain types like .co.uk and .com), Your browser type, the country and telephone area code where Your computer is located, the pages of Our Website that were viewed during Your visit, the advertisements You clicked on, and any search terms that You entered on Our Website. We may collect this information even if You do not register with Us. Do We pass on Your personal details to third parties? Your Personal Information may be disclosed to other businesses within the Harvey Nichols Group of companies and to reputable third parties who will help process Your order. We require all such third parties to treat Your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. With Your prior approval We may also pass Your details to third parties or research agencies who may contact You by post, e-mail or telephone. We may also share aggregate information with selected third parties but We do not disclose individual names or any identifying information without Your permission. How will We let You know if Our Privacy Policy changes? Should Our policy change in the future, for example, to comply with new legislation, We will post these changes on the Privacy Policy statements contained on the Website. Please check back frequently on the Website to see any updates or changes to Our Privacy Policy. What is a cookie and what is it used for? Cookies are small pieces of information that are stored by Your browser on Your computer hard drive. They contain no recognisable Personal Information. Our site uses cookies to keep track of how often You visit Our site, the contents of Your shopping cart, previous purchases and to deliver content specific to Your interests. Most browsers are automatically set to accept cookies but usually You can alter the settings of Your browser to prevent automatic acceptance. If You choose not to receive cookies, You may still use most of the features of Our website, including the ability to purchase items. For more information on cookies and how to disable them, You can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. We advise You not to use cookies if Your computer is shared by other people. You can accept all cookies, reject all cookies, or modify Your browser to alert You of any new cookies. Cookies also protect the integrity of registered passwords and limit access to 'paid for' services.

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Personal information When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your payment. The information that we ask for is: Your name and address Your phone number (optional) Your email address and password Your post code What we do with this information We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address as a delivery address, so that we can send you the product(s) that you ordered. We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services to you. You may ask us at any time to stop sending you further emails of this nature by emailing admin@thelittlenuttree.co.uk Your personal information is also passed to PayPal’s secure payment server, so that PayPal can verify your identity for the purposes of making your credit/debit card transaction. PayPay does not give, sell or rent your details to any third party for marketing purposes. What we do not do with this information We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is PayPal, our payment provider, so that your credit/debit card transaction can be completed. We do not send unsolicited commercial email ("spam") to your email address. Viewing your personal information You can, at any time, contact us to request full details of your personal information that we have recorded. To contact us, you can: Email us at admin@thelittlenuttree.co.uk Call us on +44 (0)20 7871 1740 Write to us at: Little Nut Tree Limited Kemp House 152-160 City Road London EC1V 2NX United Kingdom Credit/Debit Card Information When you make a purchase from our online store, our secure payment provider, PayPal, asks you for your credit/debit card details in order to make the transaction. The information that PayPal asks for is: Your card number Your card security code (printed on the back of some cards) Your card "valid from" date and expiration date Your card "issue number" (for certain types of cards only) The name printed on your card This information is collected securely using 128-bit encryption between your Web browser and PayPal 's secure server. We never see your actual card details, apart from the cardholder name. PayPal does not supply us with this information. Cookies and IP Address Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information. Questions or Comments? Our aim is to be clear and up-front about how we store and use your personal information, so that you may feel reassured and safe when you shop with us. If you need any more information on our privacy policy, or would like to make any comments then do not hesitate to contact us.